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IT Service Management using ITIL and UML: A guide to ITIL V3, 2011 Edition on Foundation Level and beyondBy Lars Dibbern
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This Book may serve as a tutorial as well as a work of reference to ITIL V3 and IT service management in general. In order to illustrate processes, systems and relationships, the figures in this book are UML graphs, taken from a UML model. These UML graphs either interpret existing original diagrams or illustrate new aspects or examples. The advantage of UML over less formal diagram notations is its defined syntax and semantics that helps the reader to understand contexts more easily. In order to understand IT service management you have to get along with a pile of terms and abbreviations that are subject of this book's comprehensive glossary. This glossary combines each term with its abbreviation.
- Sales Rank: #3319969 in Books
- Published on: 2014-11-17
- Original language: English
- Number of items: 1
- Dimensions: 10.00" h x .96" w x 8.00" l, .0 pounds
- Binding: Paperback
- 426 pages
About the Author
Lars Dibbern, born in 1966 in Kiel, Germany, looks back on more than 22 years of job experience in many fields of IT. These fields reach from programming and software architecture to requirements management, business analysis and IT infrastructure engineering. Today, Lars runs his own engineering office in Frankfurt, Germany, where he provides project management and analyst services. The only constant in Lars professional career is his constant refusal to narrow his view on a certain specialized area of information technology.
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